Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
Basic but Better invites users to carefully read these General Terms and Conditions of Sale (“T&Cs”), which govern the purchase of products and the management of orders placed on the website.
1. Conclusion of the Contract and Delivery of Products
1.1 Every order placed on www.basicbutbetter.com implies the conclusion of a sales contract in Italian or English.
1.2 By clicking the “Purchase” button, the customer places a binding order for the items contained in the virtual shopping cart. Once the order is submitted, a Basic but Better representative will send the customer an order confirmation email within 48 hours. The contract is considered concluded between Basic but Better and the customer once the confirmation is received. If no confirmation is received within the specified time, the order is deemed rejected by Basic but Better and has no effect.
1.3 Orders with advance payment will be shipped once Basic but Better receives full payment of the purchase price and shipping costs. Customers are invited to make payment promptly upon receiving the order confirmation and, in any case, within 7 days.
1.4 If the ordered products are not available for reasons beyond Basic but Better’s control, the company will promptly inform the customer. In such cases, Basic but Better has no obligation of delivery unless it has expressly assumed a supply risk. If products are unavailable, Basic but Better will refund any amount already paid.
1.5 Basic but Better is not responsible for sourcing unavailable products from other suppliers and delivers exclusively within Italy and selected EU and non-EU countries. Delivery times expressed in working days exclude public holidays.
2. Prices, Shipping Costs, Express Delivery, and In-Store Pickup
2.1 The customer is required to pay the price displayed on the product page at the time the order is submitted, inclusive of VAT.
2.2 Shipping costs within Italy are borne by the customer, unless otherwise specified during checkout.
2.3 Customers may pick up purchases directly in Basic but Better boutiques located within the territory.
2.4 Prices shown include VAT but exclude shipping costs, customs duties, or other amounts that may be charged to the recipient.
3. Payment
3.1 Basic but Better accepts various payment methods: credit card, bank transfer, PayPal, Google Pay, Apple Pay, American Express, and cash on delivery. The company reserves the right to refuse certain payment methods for specific orders.
3.2 For credit card purchases, the charge is made at the time of shipment of the order.
3.3 The purchaser agrees to receive invoices and credit notes exclusively in electronic format.
4. Use of Promotional Vouchers
4.1 Promotional vouchers cannot be purchased. They are offered by Basic but Better during promotional campaigns and are valid for a limited time.
4.2 They can be used once per order, within the specified validity period. Some products may be excluded from voucher use. Vouchers are non-refundable in cash.
4.3 The value of purchased products must equal or exceed the value of the voucher. If not sufficient, the difference can be paid using accepted payment methods.
4.4 Vouchers cannot be used retroactively, transferred to third parties, or combined within the same order.
4.5 If a voucher is used and, due to withdrawal, the order value falls below the voucher value, Basic but Better reserves the right to charge the original price of the products.
5. Right of Withdrawal
Size, color, and model exchanges are free of charge for the first replacement; subsequent exchanges will incur shipping costs borne by the customer. Returns are entirely at the customer’s expense.
5.1 The customer has the right to withdraw from the contract within 15 days without giving any reason. The withdrawal period expires 15 days after the customer acquires physical possession of the last ordered item. To exercise the right of withdrawal, the customer must notify Basic but Better by email at info@basicbutbetter.com.
5.2 Following withdrawal, Basic but Better will refund all payments made, excluding delivery costs, within 14 days of being informed by the customer. Refunds will be issued using the same payment method used for the purchase. Refunds may be withheld until the products are returned.
5.3 Products must be returned properly packaged in their original packaging and without signs of excessive use. If the returned product does not comply, the withdrawal will not be effective.
6. Refunds
Invoices will be issued exclusively in electronic format. Refunds are credited directly to the account or payment method used at the time of purchase.
7. Customer Service
Customers may contact Basic but Better Customer Service at:
📧 info@basicbutbetter.com
8. Warranty for Defects and Product Non-Conformity, and Additional Information
8.1 Purchases made on www.basicbutbetter.com are subject to the Consumer Code regarding warranty for product defects and non-conformity.
8.2 These T&Cs are available on the website www.basicbutbetter.com and may be saved using the browser command.
8.3 Order details and T&Cs may also be archived using the browser command or by referring to the order confirmation email.
9. Governing Law
9.1 These T&Cs and sales contracts are governed by Italian law, specifically the Consumer Code and Legislative Decree No. 70 of 09/04/2003.
9.2 For any disputes arising in connection with these T&Cs and/or sales contracts, customers may initiate an out-of-court dispute resolution procedure in accordance with Articles 141 et seq. of the Consumer Code.